MHBE Consolidated Service Center RFP

Content: Solicitation # BPM028490
Title: MHBE Consolidated Service Center RFP
Issue Date: 3/11/2022
Closing Date: 4/26/2022 at 1 p.m. EST
(FNL) Consolidated Service Center RFP & SOW
Attachment E – Price Proposal Instructions and Form RFP
A1a: MHBE Consolidated Service Center – Amendment 1
A1b: MHBE Consolidated Service Center – Amendment 1, Item 6 – Technology Section 3.2.1
A1c: Attachment-E Price Proposal Instructions and Form
A1d: Attachment-E Price Proposal Instructions and Form
A2) Amendment 2 – Attachment A – Contract Final
A4) Amendment 4
Q1: Questions-Responses 1
Q2a: Questions-Responses 2
Q2b: Questions-Responses 2 – Question # 14 – Attachment-E Price Proposal Instructions and Form (Amendment)
Q2c: Questions-Responses 2 – Question # 16 – Call Type Chart Page 38
Q3) Questions-Responses 3
Q3a) Questions-Responses 3 – Question # 23 – MHBE IVR Tree
Q3b) Questions-Responses 3 – Question # 36 – IVR Auto-Transfers
Q3c) Questions-Responses 3 – Question # 40 – MCO Manual Tracker Procedure
Q3d) Questions-Responses 3 – Question # 44 – Attestation Scripts
Q3e) Questions-Responses 3 – Question # 45 – CAW Support Call Volume
Q4) Sharefile Configuration Instructions End user
Q5) Questions-Responses 5
Q6) Questions-Responses 6
Q7) Questions-Responses 7
Q8) Questions-Responses 8
Q9) Questions-Responses 9
Q10) Questions-Responses 10
Q11) Questions-Responses 11
PC1) Pre Proposal Conference Summary
3C) Attachment-E-Price-Proposal-Instructions-and-Form
3B) Attachment-E-Price-Proposal-Instructions-and-Form
Amendment 3 Transition Costs
Technical Proposal Redaction
BAFO Technical Proposal Redaction
1a) Consolidated Service Center RFP-MDM0031030513
1a1) MDM0031030513 – MHBE Consolidated Service Center – Amendment 1
1a2) MDM0031030513 – MHBE Consolidated Service Center – Amendment 2
1a3) MDM0031030513 – MHBE Consolidated Service Center – Amendment 3
1a4) MDM0031030513 – MHBE Consolidated Service Center – Amendment 4
1a5) MDM0031030513 – MHBE Consolidated Service Center – Amendment 5
1q1) CSC RFP MDM0031031513-Questions-Responses 1
1q2) CSC RFP MDM0031031513-Questions-Responses 2
1q3) CSC RFP PMDM0031031513-Questions-Responses 3
1q3a) Attachment 1 – Question-Response 3 – Maryland Health Connection IVR Flow
1q3b) Attachment 2 – Question-Response 3 – Maryland Enrollment Broker IVR Flow
1q4) CSC RFP PMDM0031031513-Questions-Responses 4
2a2) Redacted-March 29 2017 MHBE Consolidated Service Center System RFP #MDM0031030513 Financial MHBE Redaction
2b2) MHBE Consolidated Service Center #MDM0031030513 Financial Proposal-BAFO MHBE Redaction
3. Attachment A – Contract – Fully Executed – No Redaction Needed
3m1) Maximus -First Modification – BATPhone
3m2) Maximus – Second Modification – IRN MA
3m3) Maximus – Third Mod – Change Order Forms – IVR Transfers
3m4a) Maximus Mod #4 – Executed – IRN MA – BATPhone – Producer Support Line
3m5) Maximus Fifth Modification – MCO
3m6) OE7 – Sixth Modification
3m7a) Seventh Mod – MA Escalations
3m7b) Change Control Request MAXIMUS Request for Resources
3m7c) Modification 7 – Change Order Documents
3m8a) BATPhone OE8 SOW ATTACH A B FY21
3m8b) Project Request Change BATPhone Program OE8
3m9) Project Request Change Producer_CAW Extended Hours OE8
3m10) Maximus Tenth Mod – IRN MA.Enrollment Broker.MCO Tracker
3m10a) Project Request Change IRN MA Outreach
3m10b) A-2 – Change Control Request CSC_04012021_02 – IRN MA Outreach
3m10c) A-3 – Change Control Request CSC_04012021_03 – MAXIMUS MCO Enrollment
3m11a) Attachment A-2 – Live Chat SOW
3m11b) Attachment A – Change Control Request_MHBE Live Chat
3m12a) Attachment A 1- Change Request BATPhone Program OE9
3m12b) Attachment B 1 – Request Change Producer_CAW Extended Hours OE9
3m12c) Attachment B 2- Extended Hours Support Producer – Change Order OE9
3m13a) Maximus Thirteenth Mod – Live Chat
3m13b) Attachment A-1 – Change Request Number CSC_012222_01CR_MHBE Live Chat Price
3m13c) Attachment A-2 – SOW Maximus Live Chat Continuation
3m14a) Maximus Fourteenth Mod – BATPhone
3m14b) Attachment A – Change Request Form – Maximus OE9 BATPhone Support
3m14c) Attachment A-1 – CR BATPhone Program OE9_CSC090121_01_Extension
3m14d) Attachment A-2 – Statement of Work – BATPhone OE9 Extension Attach AB
3m14e) Attachment B-1 – CR Producer_CAW Extended Hours OE9
3m14f) Attachment B-2 – SOW – OE9 Extended Hours Support Producer CAC Line